Focus Group
Comms, connectivity, IT, cyber, mobile and energy from one UK provider.
- Connectivity & Broadband: offered
- Telephony, VoIP & Mobile: offered
- Managed IT & Cyber Security: offered
- Business Energy: offered
Reviewed June 2026
Focus Group is one of the UK's largest independent business technology providers. It started in 2003 in a small office in Hove and is now headquartered in Shoreham-by-Sea, West Sussex. What sets it apart from most providers in this space is the range: telecoms, connectivity, IT, cyber security, mobile and business energy all sit under one roof, serving more than 30,000 UK businesses. Private equity has been behind it for some time (Bowmark first, then Hg from 2024 at a valuation of around $1bn), and that backing has funded both double-digit organic growth and a fairly aggressive acquisition programme.
Our verdict
Focus Group scores 91/100 (Outstanding) and ranks #1 overall. SMEs and mid-market businesses that want to consolidate telecoms, connectivity, IT, cyber and energy with a single financially stable UK supplier, ideally with a managed account relationship rather than a call centre.
Strengths
- Exceptional breadth, one of very few UK suppliers covering comms, connectivity, IT/cyber AND business energy under a single account, reducing vendor sprawl
- Large scale and financial backing (Hg, ~$1bn valuation) giving stability and buying power with carriers/vendors
- Strong support and service reputation, reinforced by award-winning teams and high-volume positive Trustpilot feedback
- Genuine technical depth: Microsoft Solutions Partner, Cyber Essentials Plus and ISO 27001 credentials
- Proven growth and consolidation engine, 23+ acquisitions absorbing specialist capability across telecoms, IT and cloud
Watch-outs
- Quote-only pricing with little public transparency makes quick comparison harder
- Rapid acquisition-led growth can mean inconsistent experience across absorbed brands/teams
- A minority of Trustpilot reviews cite billing errors and communication issues, common in high-volume multi-service providers
How it scores
Services
Connectivity & Broadband
- Business broadband
- Fibre / FTTP
- Leased lines
- SD-WAN
- Data networks
- Wi-Fi solutions
- PSTN/ISDN switch-off migration
Telephony, VoIP & Mobile
- VoIP / hosted telephony
- Microsoft Teams Phone
- Business phone numbers
- Mobile (business mobiles, SIM-only, device management)
- AI receptionist (Aila)
- Unified comms
Managed IT & Cyber Security
- IT support & managed services
- Microsoft 365 & cloud
- Cisco networks
- Disaster recovery
- Remote working solutions
- Cyber Essentials & Cyber Essentials Plus
- Managed SOC / security operations
- Zero Trust access
- Security awareness training
- Professional cyber services
Business Energy
- Business energy price comparison & procurement
- Renewable energy options
- Smart meters
- Water services
Accreditations & partners
Accreditations
- Microsoft Solutions Partner (Modern Work, Security, Infrastructure)
- Cyber Essentials
- Cyber Essentials Plus
- ISO 27001
- Best Companies accredited employer (UK's Best 100 Companies to Work For 2022)
- Ofcom-registered communications provider
Key partners
- Microsoft
- Cisco
- BT Wholesale
- Openreach
- Gamma
- Three / EE / O2 / Vodafone (mobile)
- 8x8 / Mitel (UC)