Focus Group vs Gamma Communications
Focus Group edges out Gamma Communications on breadth, support and overall score.
Independently scored · last reviewed June 2026
Both Focus Group and Gamma Communications are serious, financially stable UK B2B suppliers, but they approach the market from quite different directions. Focus Group, founded in 2003 and backed by private equity firm Hg at roughly a £1bn valuation, has built its proposition around genuine one-stop-shop consolidation: telecoms, connectivity, IT, cyber and business energy all under a single managed account. Gamma is a FTSE 250-listed company with FY2025 revenue of £645.8m, with a narrower but arguably deeper specialism in hosted telephony and UCaaS. Its Horizon platform, SIP trunking, Microsoft Teams Phone and Cisco Webex integrations are genuine market leaders in that space. The core tension for a buyer is breadth versus depth. Focus Group can consolidate more suppliers into one relationship, while Gamma's channel-partner model and UCaaS heritage may suit businesses that already know they want hosted telephony and are happy to work through a reseller. Neither publishes prices openly, so both require a scoping conversation before you can compare costs properly.
Side by side
| Metric | Focus Group | Gamma Communications |
|---|---|---|
| Overall score | 91 ✓ | 76 |
| Categories covered | 4
| 3
|
| Trustpilot | 4.2 ✓ | 2.6 |
| Breadth of service | 98 ✓ | 72 |
| Value for money | 74 ✓ | 65 |
| Support & service | 82 ✓ | 68 |
| Reliability | 85 | 88 ✓ |
| Reputation | 80 ✓ | 74 |
| Founded | 2003 | 2001 (founded by Phil Corbishley and Paul Banner) |
| Head office | Shoreham-by-Sea, West Sussex, UK | Newbury, Berkshire, England |
Category by category
Both provide business broadband, FTTP and leased lines. Gamma adds SD-WAN and owns its own UK network infrastructure, while Focus Group benefits from carrier buying power at scale. Too close to separate on connectivity alone.
Gamma is the stronger pick here. Its Horizon hosted phone system, SIP trunking, Teams Phone and Cisco Webex integrations represent a genuinely market-leading UCaaS portfolio recognised by Frost and Sullivan, and that's a depth Focus Group cannot match.
Focus Group's managed IT and cyber security offering is backed by award-winning support teams and significant scale, sitting within a broader managed technology relationship that Gamma's more partner-led model doesn't replicate as neatly.
Focus Group is the only one of the two that offers business energy, which makes it the outright winner in this category by default. A meaningful differentiator for any business looking to cut supplier numbers further.
Which should you choose?
Choose Focus Group if you want a single UK supplier covering telecoms, connectivity, IT, cyber and business energy under one managed account. It's particularly well suited to SMEs and mid-market businesses trying to reduce vendor sprawl and wanting a stable, large-scale partner with strong support.
Full Focus Group review →Choose Gamma Communications if hosted telephony and UCaaS are your primary requirement, especially if you're standardising on Microsoft Teams Phone or Cisco Webex, or prefer to buy through an established reseller network rather than direct.
Full Gamma Communications review →Focus Group is our overall pick, scoring 91 against Gamma's 76. The gap comes mainly from its breadth, adding business energy to an already solid comms and IT stack, plus stronger support and value scores. Gamma is the more credible choice if UCaaS and hosted telephony are your main priority. Its Horizon platform and Teams Phone integrations are market-leading, and its FTSE 250 financial backing gives it real network-level reliability credentials that deserve serious consideration.
FAQs
Can I switch from Gamma to Focus Group mid-contract, or do I need to wait?
Both providers tie services into fixed-term contracts, typically 12 to 36 months. Switching mid-contract usually means paying early termination charges on the Gamma side. Focus Group can often time a takeover to coincide with your Gamma renewal, so the practical advice is to start conversations three to six months before your Gamma contract end date to avoid overlap costs.
Which provider is better suited to a small business with fewer than 20 employees?
Both serve SMEs, but Gamma's proposition at that size is typically accessed through a reseller or channel partner rather than directly, which introduces variability in pricing and support. Focus Group works directly with businesses of that size and can provide a named account manager. For a sub-20-seat business that wants simplicity and a direct relationship, Focus Group is generally the more straightforward option.
Does Gamma's low Trustpilot score mean its service is poor?
Not necessarily. Gamma's Trustpilot score of approximately 2.6 from around 72 reviews is heavily distorted by members of the public complaining about nuisance or spoofed calls made using numbers on Gamma's network. These are not genuine B2B customer reviews. Focus Group's 4.2 score from roughly 3,000 reviews is a far more representative picture of actual customer experience. Take Gamma's public score with significant caution when evaluating its service quality.