Ranked #7 of 11

Babble

One partner. Cloud communications, connectivity and cyber security, joined up.

Connectivity & Broadband: offered
Telephony, VoIP & Mobile: offered
Managed IT & Cyber Security: offered
Business Energy: not offered

Reviewed June 2026

Babble (legally Babble Cloud Ltd, originally IP Solutions UK) is a UK managed technology provider serving SMBs and mid-market organisations. Its offer covers cloud communications, contact centre (CCaaS), connectivity, mobile, managed IT and cyber security. Founded in 2001, backed by Graphite Capital with LDC, it has grown hard through a buy-and-build approach, completing 30+ acquisitions since 2018. The positioning is less about flogging individual products and more about acting as a single "Core Operating System" partner that fits around what a customer already has.

Our verdict

Babble scores 68/100 (Good) and ranks #7 overall. Mid-market businesses and growing SMBs that want one managed partner to pull together cloud telephony, a Five9/Teams contact centre, connectivity and managed IT or cyber security. A better fit if you value breadth and scale than if you're hunting for the lowest price.

Strengths

Genuine breadth across comms, contact centre, connectivity, mobile, managed IT and cyber under one 'single partner' model
Strong, multi-award-winning Five9 contact-centre (CCaaS) practice and deep Microsoft Teams telephony integration
Established scale and financial backing (PE-owned, 30+ acquisitions, several hundred staff, 6,100+ customers nationwide)
Long track record (founded 2001) and advertised 4.9-rated support on its own site

Watch-outs

Polarised public reputation: Trustpilot score around 3.1/5 with a large minority of 1-star reviews
Recurring complaints about billing, contract terms, early-termination fees and difficulty cancelling
Acquisition-led growth can mean inconsistent service/account experience across the integrated businesses
No business energy offering, so not a fit for buyers wanting utilities bundled with comms/IT

How it scores

Breadth of service 78

Reputation & reviews 55

Support & service 62

Reliability & track record 70

Value for money 52

Services

Connectivity & Broadband

Leased lines / dedicated fibre ethernet
Business broadband / SoGEA
SD-WAN
Dedicated Internet Access (DIA)
Managed networks with proactive monitoring
Backup connectivity / failover

Telephony, VoIP & Mobile

Hosted / cloud phone systems (UCaaS)
VoIP
Unified communications
Microsoft Teams telephony / integration
Contact centre (CCaaS) via Five9
Business mobile / SIM
PSTN switch-off / legacy PBX migration

Managed IT & Cyber Security

Managed IT services / MSP
Microsoft managed services (M365, Azure)
Cyber security (HIDDEN risk-assessment framework)
Cloud / productivity services

Accreditations & partners

Accreditations

Five9 multi-award-winning Global Partner
Microsoft partner

Key partners

Microsoft
Five9
Gamma
Polycom

Key facts

Founded: 2001 (originally IP Solutions UK Ltd; rebranded to Babble)
Head office: Basildon, Essex, UK (with a London office; HQ sometimes listed as London)
Employees: Roughly 500 (third-party profiles; Babble's own site references 200+ in some places)
Customers: 6,100+ customers nationwide (per babble.cloud)
Best suited to: Primarily UK SMBs and mid-market organisations (it cites 26 years supporting UK SMBs); also serves larger contact-centre and multi-site clients across financial, health, education and public sectors.
UK coverage: Nationwide UK coverage with multiple regional offices (HQ in Basildon plus London and other offices acquired through its acquisition programme, including Scotland and the North East).
Pricing: Quote-based / bespoke. No public price list; pricing is per-solution and contract-based. Some Trustpilot reviewers complain of high prices versus alternatives and long contracts, so published pricing is not available.
Contracts: Typical business comms/IT term contracts (commonly multi-year). Trustpilot reviews reference early-termination fees and renewal/auto-billing disputes, so buyers should scrutinise contract length and exit terms before signing. Exact standard terms not published.